Terms & Conditions – Zeynox

Last Updated: October 15, 2026

Welcome to Zeynox! These Terms & Conditions govern your access to and use of our website and services. By visiting our website or placing an order, you agree to comply with the terms outlined below. Please read them carefully before making a purchase.

1. General Information

Zeynox provides products through its online store. Throughout the website, the terms “we,” “us,” and “our” refer to Zeynox.

By using our website, you confirm that you are legally eligible to enter into a purchase agreement under applicable laws.

2. Products & Descriptions

We make every effort to display accurate product descriptions, images, colours, sizes, and other details.

However, slight variations in colour, appearance, or presentation may occur due to screen settings, lighting, or photography.

We reserve the right to correct product description errors, update information, or discontinue products at any time, subject to applicable law.

3. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

Prices, discounts, and promotional offers may change without prior notice. The price applicable to your order will generally be the price displayed at the time of purchase.

We may offer prepaid payment options and Cash on Delivery (COD), subject to availability.

Any additional charges, including applicable shipping or COD charges, will be communicated during checkout or before order confirmation.

4. Order Placement & Confirmation

After placing an order, you may receive an order confirmation through the contact details provided.

Order confirmation does not guarantee dispatch if the product is unavailable, payment verification fails, or a genuine pricing or technical error occurs.

If we cannot fulfil an order, we will inform you and arrange any applicable refund for payments already received, in accordance with applicable law.

Please ensure that your name, shipping address, phone number, and other order details are accurate.

5. Order Cancellation

Customers may request cancellation within 12 hours of placing an order by contacting our support team.

Once an order enters processing or has been dispatched, cancellation may not be possible under our standard cancellation process.

Nothing in this policy limits any cancellation or other rights available under applicable law.

6. Shipping & Delivery

We aim to deliver orders within the estimated delivery timeframe displayed on our website or communicated during order confirmation.

Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

Prepaid orders may qualify for free standard shipping, while COD orders may attract an additional charge as displayed at checkout.

Zeynox will make reasonable efforts to ensure timely delivery but cannot guarantee a specific delivery date unless expressly confirmed.

7. Returns, Exchanges & Refunds

Our Return, Refund & Exchange Policy governs requests relating to defective, damaged, incorrect, or eligible exchange products.

Customers should review that policy before placing an order.

Exchange requests must generally be raised within 7 days of receiving the product, subject to the conditions stated in our Refund & Exchange Policy.

Refunds are considered in eligible circumstances, including situations where an exchange cannot be arranged, subject to applicable law.

Nothing in these Terms & Conditions excludes or restricts any consumer rights that cannot legally be excluded.

8. Customer Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Avoid fraudulent purchases, false claims, or misuse of our services.
• Keep your order and contact information accurate.
• Avoid activities that could disrupt the website or compromise its security.

We reserve the right to investigate suspected fraudulent activity and take appropriate action in accordance with applicable law.

9. Intellectual Property

All website content, including brand names, logos, product images, graphics, text, and design elements, belongs to Zeynox or its respective rights holders unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use this content without prior written permission from the relevant rights holder.

10. Third-Party Services

Our website may use third-party services, including payment gateways, logistics providers, and other service partners.

Your use of third-party services may be subject to their respective terms and privacy policies. Zeynox is not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Zeynox shall not be liable for indirect or unforeseeable losses arising from temporary website interruptions, third-party service disruptions, or events beyond our reasonable control.

Nothing in these Terms & Conditions excludes liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

12. Privacy & Personal Information

We collect and use customer information as necessary to process orders, arrange deliveries, provide customer support, and improve our services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further information about how customer data is handled.

13. Changes to These Terms

Zeynox reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on this page along with the revised date. Changes will apply as permitted by applicable law.

Customers are encouraged to review this page periodically.

14. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Brand Name: Zeynox

Email: zeynoxin@gmail.com

WhatsApp: +91 9136987810

Website: Zeynox Online Store

Thank you for choosing Zeynox. We appreciate your trust and look forward to serving you!