Shipping Policy – Zeynox

Last Updated: October 15, 2026

At Zeynox, we aim to provide a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

1. Order Processing Time

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you may receive a shipping confirmation and tracking details, where available.

2. Shipping Charges

• Prepaid Orders: Free standard shipping.
• Cash on Delivery (COD) Orders: An additional charge of ₹200 may apply.

Any applicable shipping or COD charges will be communicated during checkout or before order confirmation.

3. Estimated Delivery Time

Our estimated delivery time is 4–7 working days, depending on your location and courier service availability.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Remote locations may require additional delivery time.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email, or another available communication channel.

Customers can use the provided tracking details to check the status of their shipment, where tracking is available.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping addresses, phone numbers, and other delivery information when placing an order.

Zeynox will not be responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

Please contact our support team as soon as possible if you notice an error in your shipping details.

6. Delayed or Failed Deliveries

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

If your order is significantly delayed or marked as undelivered, please contact our support team for assistance.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the applicable reporting period specified in our Refund & Exchange Policy.

Please include your Order ID and clear photographs or videos of the product, where applicable, so our team can review your request.

Eligible cases will be handled according to our Refund & Exchange Policy and applicable consumer laws.

8. Cash on Delivery (COD)

COD orders are subject to courier service availability and address verification.

Customers are requested to provide an active phone number and remain available to receive their shipment.

Additional COD charges, if applicable, will be displayed or communicated before order confirmation.

9. Contact Us

For shipping-related questions, delivery updates, or order assistance, please contact us:

Brand Name: Zeynox

Email: zeynoxin@gmail.com

WhatsApp: +91 9136987810

We appreciate your trust in Zeynox and thank you for shopping with us!